Welcome to Mpungu Tours and Travel- Gorilla Trekking, Primate Safaris, Wildlife Excursions

Mpungu Tours and travel - Terms and Conditions

Please take time to read the terms and conditions of Mpungu tours and travel services. Confirming a safari with Mpungu tours and travel assumes that you have read, fully understand and accept the terms and conditions described below.
If you have any questions, please do not hesitate to contact us.
1. BOOKINGS
• Mpungu tours and travel provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
All information detailed in client itineraries is given to the best of Mpungu tours knowledge and based on the latest information available.
• To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.
• Before confirming a safari, the client must inform Mpungu tours and travel of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Mpungu tours and travel will meet the requests if possible.
• All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Mpungu tours have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
• In the event that you wish to amend your reservation in any way, Mpungu tours will make the preferred adjustment where applicable.
• 2. PRICES
- The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.
- Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.
- Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed in writing.
- Mpungu tours reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.
3. EXECUTION OF THE TOUR

- It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.
- A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.
- Vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
- Experienced English speaking guides are a key part of your tour. The driver’s decision on all matters, such as the route taken, is final.

4. PAYMENT
- All tours will be booked and confirmed only upon receipt of a 30% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required in order to make the reservation.
- The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.
- Bookings made within 42 days before arrival must be paid in full at the time of confirmation.
- If payment is not received in accordance with the above, we have the right to cancel the booking.
- The costs of international transactions (or 5% service charge in case of credit card payments) are to be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
- All cancellation requests must be made in writing and shall be effective on the date of actual receipt Mpungu tours and travel
Mpungu tours and travel reserves the right to deduct all expenses incurred from money paid.
- Gorilla permits and air tickets are 100% non-refundable.
- No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
6. COMPLAINTS
- Mpungu tours and travel will try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
- Complaints must be reported immediately to the company representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction, the complaint should be reported in writing and not later than 30 days after completion of the tour.
- Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.
7. LIABILITY
- Mpungu will make every effort to ensure that all arrangements and services offered as part of the safari are carried out as specified in the most efficient way possible. However, the company does not have direct control of the provision of services person or property.
- We cannot accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force majeure such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
- It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
- It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
- Clients are strongly advised to obtain comprehensive travel insurance before coming to Uganda.
Thank You For Taking Time To Read - These Terms And Conditions!